The phone agent with whom you’re speaking didn’t single-handedly delay your flight. We’ve found that if you tell the automated system that you already have a reservation, you’ll sometimes end up at a customer service representative faster than had you called to make a new reservation. When in doubt, say 'existing reservation' Slowly and clearly say a general sentence about why you’re calling so you can be placed in the proper queue. Trying to skip these automated menus by saying “agent” (or any other response) often makes your call longer. ![]() Instead of selecting a number for a given option, you’re requested to describe what you’re calling about. Automated systems are more prevalent than ever Let’s first look at a few important principles to keep in mind before you pick up the phone. We’ll get into some airline-by-airline tips in a minute. (Photo By Carlos Lujan/Europa Press/Getty Images) General tips for reaching airline customer service One of the most effective techniques is knowing how to bypass the labyrinth of automated phone menus and reach an actual human to resolve your issue. So, do you know the best practices for reaching airline customer service if something goes awry?įor more TPG news delivered each morning to your inbox, sign up for our daily newsletter.Īt TPG, we’ve gathered together some helpful customer service tips and tricks to help you quickly get your derailed trip back on track. ![]() One of the busiest travel weekends of the year is here, and with the travel industry closer than ever to pre-pandemic volume, flyers should come to terms with the fact that there’ll be some headaches along the way.Īirlines are still ironing out some operational issues, as we saw over Memorial Day weekend. ![]() Even with these strategies, you should expect significant wait times when calling airlines. Editor’s note: This post has been updated with timely information to help travelers this summer.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |